Your customers

Sidebar → Your customers

Who signed up, what they are making, and what they have paid.

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The customer list

Your customers → Customers.

Everyone who has registered on your storefront. For each: their plan, their credit balance, when they joined, and whether they are active.

Open a customer to see and do more.

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What you can do for a customer

Grant credits. Add credits to their balance directly. These go into the top-up bucket, so they never expire and are not touched by a monthly reset.

Use it to make something right, to say thank you, or to top somebody up who ran out mid-project. Every grant is recorded.

Assign a plan. Put a customer on any plan without payment. This is how you deliver a private plan, run a manual trial, or set up a customer who paid you outside the platform.

Block. Suspends access without deleting anything. They cannot sign in; their history is untouched. Unblock and everything is exactly as they left it.

Use it for abuse, a chargeback, or a payment dispute you are working through.

Delete. Removes the customer and everything they made. This cannot be undone.

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Content activity

Your customers → Content activity.

Every generation run in your workspace: who ran it, which tool, what it cost, and whether it worked.

This is your most useful screen after the first month. It tells you:

• Which tools people actually use. Switch off what nobody touches, so the ones that matter are easier to find.
• What your busiest tools cost you. Compare against the credits you charge for them and adjust.
• What is failing. A tool failing repeatedly is a broken prompt, a retired model, or a provider problem — all fixable, none obvious without this list.

Note that failed runs cost your customer nothing. Credits are always refunded automatically when a generation fails.

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Payments

Your customers → Payments.

Every payment taken, with its status, and the Refund action. See Payments.

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Generated files

Images, audio and transcription uploads are kept for 90 days, then deleted. The generation itself stays in the customer's library forever — the history, what it cost, and any text output. Only the file goes, and the customer is told it expired rather than shown a broken link.

Worth mentioning on your storefront: tell customers to download what they want to keep. It saves a support conversation later.

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Who can sign up

Setup → Workspace controls the front door:

Registration open — turn it off to close signups entirely. The storefront stays up, but nobody new can register. Useful for a private launch or a waiting list.

Vouchers enabled — turn off voucher redemption if you only sell by card.

Signup credits — free credits given to every new customer on registration. A small number here is the cheapest possible trial: they experience the tools working before they decide anything.

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Spam protection

Setup → Workspace → Spam protection.

Your signup form carries a check by default, so a script cannot make accounts in bulk. Three options:

hCaptcha	On by default. Nothing to set up, and it costs you nothing — it runs on the platform's account
Google reCAPTCHA	Familiar to most people. Needs a free key pair of your own
No check	Anyone can submit the form

To use Google, create a free reCAPTCHA v2 “I'm not a robot” key pair at google.com/recaptcha/admin, listing your workspace address as a domain, then paste both keys in. Google ties a key to a domain, which is why you need your own — ours cannot cover yours. You cannot switch until both keys are saved, because half a pair is a form nobody can get past.

Turning it off is reasonable if signups are closed or invite only. Left open with no check, expect junk accounts — and if you give away signup credits, expect those to be spent.

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Email confirmation

You decide whether new customers must confirm their email, in Emails.

Switching off the confirmation email means no confirmation link is sent at all — people can use their account immediately. That is a real trade: fewer people abandon at signup, and you collect some addresses that do not exist.

Leave it on if email matters to your business. Switch it off if speed does.

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Next: Emails